Delivery & Shipping
If J&T STUDIO has the product(s) you ordered in stock, we will email you a shipping and payment notice confirming that the items have shipped and are en route to you. In-stock orders (excluding special delivery items) normally ship within seven business day of placing your order, but may be delayed if J&T STUDIO needs additional information or otherwise is delayed in shipping process. Out-of-stock orders will ship once the item is back in stock. We will send you the shipping notice once the item is back in stock and has been shipped. How soon you receive the product(s) depends on the shipping method you have chosen.
Delivery is subject to warehouse availability. Out-of-stock items will be shipped promptly after arrival from the manufacturer/publisher. Please take shipping time into consideration.
Shipping Delays Due to Covid-19
The COVID-19 pandemic wreaked havoc on global supply chains. Lockdowns, worker shortages, and slow port turnaround times have all contributed to worldwide supply chain issues and shipping delays.
International shipments are usually estimated to arrive within 10-14 days, however, due to the current situation our shipping partner are advising of a minimum additional 2 week delay.
As you can imagine, once the parcel has left the J&T STUDIO warehouse, it is completely out of our control. We trust our shipping partner to deliver your parcel in the quickest time possible for them, and ask that our valued customers please be patient with the process.
Once the parcel arrives in the destination country it is handed over to the local postal service for final delivery. We recommended registering for email updates with your local postal service if available.